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FAQ
Below you’ll find answers to the most frequent questions we get asked about luxury products.
Payment
Which payment options do you provide?
We offer the following payment options:
- Wire (bank) transfer,
- PayPal,
- Credit cards (via PayPal Checkout),
- iDEAL
Do you support PayPal payments?
Yes, we support the PayPal payment and we recommend it as the best payment option.
Do you accept credit cards?
Direct credit card payments are not supported due to a high risk of fraud payments. Credit card payments are supported through an external and highly secured checkout process that is handled by PayPal checkout service, one of the best payment processors on the market.
Do you accept wire transfer payments?
Yes, we support wire transfer payments.
Do you accept iDEAL payments?
Yes, thanks to our partner Mollie, our clients from The Holland are able to make payments via iDEAL.
Do you accept cheques?
No we don’t accept cheques. We tend to ship any purchased product within up to 24 hours once the payment is confirmed. It takes a lot of time to confirm the payment with cheque and that’s why we recommend other available payment methods through which payments are confirmed within 24 hours from the moment of purchase.
Do you accept cash on pickup?
Yes, if you are in The Netherlands, you can pickup the product and pay it with cash or with credit card in our store. Please note that all our products are stored at the remote safe location, outside our shop, so in order to pickup and pay the product in our shop, please contact us or put a note during the checkout process. We will contact you to arrange your visit to our shop.
Shipping
Do you ship worldwide?
We ship the products all over the world via DHL Express.
Are products insured during shipping?
Yes, all products that we ship via DHL Express are insured.
How can I track my order?
Upon your purchase you will automatically receive all tracking details and order confirmation with your DHL Express Waybill (tracking) number.
What is the average delivery time?
Once the payment is done and a confirmed, we ship the product to you within 24 hours. The maximum delivery period is 3 days, depending of the location. If you need it sooner than that, please let us know and we will do all our best to make it happen.
Is it possible to change the delivery address?
Yes, we understand that sometimes by various occasions this can happen. In this case you need to inform us as soon as possible and there is a small extra administration fee of 2% for changing address.
What happen if the watch is lost or damaged in the mail?
DHL is our partner for years and so far this never happened, but in case this scenario happens, we will refund you the paid amount the same moment we clarify that the item is lost or damaged during the shipping.
Returns
Do you have a refund or return policy?
Yes, we do. In the case the item is not in the condition we have described it on our website, we guarantee 100 % refund. You have 14 days from the date of delivering to return your watch and you’ll be given a refund of the final sale price minus an inspection fee of 10% up to €500. You are required to return everything the same as you have received before. Please note that we do not refund the transaction fees charged by the payment processors (Stripe, PayPal, debit and credit cards, bank, etc.) or import taxes.